Appeals Procedure and Equal Opportunities
All appeals are to be addressed to The Southend Personal Trainer Academy Ltd, who will attempt to resolve the issue. Appeals should be addressed via the Assessor, if this cannot be addressed then it is to be referred to the Internal Verifier.
If the candidate is unhappy with the outcome offered, stage 2 must be followed
A formal appeal must be submitted in writing to Active IQ. The candidate must complete the Candidate Appeals Application Form.
In the event that the candidate is unhappy with the response from the Lead Verifier, the appeal will be passed on to stage 3 of the procedure.
All the evidence and the written appeal will be referred to the Director of Active IQ and must reach them within 5 working days of receipt of the Lead Verifier’s decision.
In the event that the candidate is unhappy with the response from the Panel, the appeal will be passed on to stage 4 of the procedure
All the evidence and the written appeal will be referred to an Independent Reviewer within 5 working days of receipt of the Panel’s decision.
A nominal fee will be charged for handling appeals which progress beyond stage 1 of the procedure; but will be waived if the appeal is upheld. A current list of all fees is available to all customers on our website: www.Active IQ.co.uk
Equal Opportunities Statement
The Southend Personal Trainer Academy Ltd are committed to the promotion of equality of opportunity in all of its activities and to encouraging access to our services from all groups, irrespective of race, gender, age, disability or sexual orientation. We are working to create an environment in which cultural diversity and individual difference are positively valued in an atmosphere free from harassment and discrimination. SPTA takes its legal and moral obligations with respect to equal opportunities seriously. We welcome dialogue with groups and individuals on ways in which our equal opportunities policies and practice can be enhanced.
SPTA will not tolerate any form of behavior or activity that discriminates on the grounds of gender, marital status, family responsibilities, sexual orientation, colour, race, nationality, religious belief, ethnicity, disability, age and unrelated criminal convictions.
No employee or potential or current student should be disadvantaged or treated less favourably because of conditions or requirements which cannot be justified and we will make reasonable adjustments to its arrangements and premises with a view to avoiding any disadvantages for disabled people.
Thank you for your contribution and commitment to making our process work.
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