Refund Policy

We offer a 14 day money back guarantee on our courses and a refund will be issued if you have requested the refund within the 14 day cooling off period; you have not completed (or attempted to complete) the course(s) and any tests; you have not received a Certificate of Achievement or Statement of Participation (whether digital or physical) on the course.

Please note: The 14 day cooling off period begins from the day you made the purchase.

Once your access to the paid course has been removed, you will not be able to access any part of the course, take part in any tests, or receive a digital or printed certificate for the course run.

Please note, that should you begin a course with us, as soon as you purchase your course, you are automatically agreeing to all terms and conditions and you will be bound by these terms and conditions. For all students using our own student credit facility that is financed by PayL8R, as soon as you accept your loan agreement and sign PayL8R’s terms and conditions, you confirm that you accept, and will adhere to, all of the terms, conditions, policies and procedures for The Southend Personal Trainer Academy.

Need help?

Contact us at for questions related to refunds and returns.

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