Privacy Policy


This Policy applies as between you, the User of this Web Site and Southend Personal Training Academy the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:


means collectively any online facilities, tools, services or information that Southend Personal Training Academy
makes available through the Web Site either now or in the future;


means any online communications infrastructure that Southend Personal Training Academy

makes available through the Web Site either
now or in the future.  This includes, but is not limited to, web-based
email, message boards, live chat facilities and email links;

“User” / “Users”

means any third party that accesses the Web Site and is not employed by Southend Personal Training Academy and acting in the course of their employment; and

“Web Site”

means the website that you are currently using ( and any sub-domains of this site (e.g.
) unless expressly excluded by their own terms and conditions.

Data Collected

Without limitation, any of the following Data may be collected:

2.1          name;

2.2          date of birth;

2.3          gender;

2.4          job title;

2.5          profession;

2.6          contact information such as email addresses and telephone numbers;

2.7          demographic information such as post code, preferences and interests;

2.8          financial information such as credit / debit card numbers;

2.9          IP address (automatically collected);

2.10       web browser type and version (automatically collected);

2.11       operating system (automatically collected);

2.12       a
list of URLS starting with a referring site, your activity on this Web
Site, and the site you exit to (automatically collected); and

2.13       Cookie information (see Clause 10 below).

Our Use of Data

3.1          Any personal Data you submit will be retained by Southend Personal Training Academy for as long as you use the Services and Systems provided on the Web Site.  Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 3 years .

3.2          Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties.  This includes our affiliates and / or other companies within our group.

3.3          All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998.  Fore more details on security, see Clause 9 below.

3.4          Any
or all of the above Data may be required by us from time to time in
order to provide you with the best possible service and experience when
using our Web Site.  Specifically, Data may be used by us for the following reasons:

3.4.1     internal record keeping;

3.4.2     improvement of our products / services;

3.4.3     transmission by email of promotional materials that may be of interest to you;

3.4.4     contact for market research purposes which may be done using email, telephone, fax or mail.  Such information may be used to customise or update the Web Site.

Third Party Web Sites and Services

Southend Personal Training Academy may, from
time to time, employ the services of other parties for dealing with
matters that may include, but are not limited to, payment handling,
delivery of purchased items, search engine facilities, advertising and
marketing.  The providers of such services do not have access to certain personal Data provided by Users of this Web Site.  Any use for other purposes is strictly prohibited.  Furthermore,
any Data that is processed by third parties must be processed within
the terms of this Policy and in accordance with the Data Protection Act
1998 .

Changes of Business Ownership and Control

5.1          Southend Personal Training Academy may, from time to time, expand or reduce its business and this may
involve the sale of certain divisions or the transfer of control of
certain divisions to other parties.  Data provided by Users
will, where it is relevant to any division so transferred, be
transferred along with that division and the new owner or newly
controlling party will, under the terms of this Policy, be permitted to
use the Data for the purposes for which it was supplied by you.

5.2          In the event that any Data submitted by Users will be transferred in such a manner, you will not be contacted in advance and informed of the changes.  When contacted you will not be given the choice to have your Data deleted or withheld from the new owner or controller.

Controlling Access to your Data

6.1          Wherever you are required to submit Data, you will be given options to restrict our use of that Data.  This may include the following:

6.1.1     use of Data for direct marketing purposes; and

6.1.2     sharing Data with third parties.

Your Right to Withhold Information

7.1          You may access certain areas of the Web Site without providing any Data at all.  However,
to use all Services and Systems available on the Web Site you may be
required to submit Account information or other Data.

7.2          You may restrict your internet browser’s use of Cookies.  For more information see Clause 10 below.You may also choose to disable cookies on our cookies page which can find a link to on the footer of our website.

Accessing your own Data

8.1          You may access your Account at any time to view or amend the Data.  You may need to modify or update your Data if your circumstances change.  Additional Data as to your marketing preferences may also be stored and you may change this at any time.

8.2          You have the right to ask for a copy of your personal Data on payment of a small fee.


9.1          Data security is of great importance and to protect your Data we have put in place suitable physical,
electronic and managerial procedures to safeguard and secure Data
collected online.


10.1       YOU have the choice to enable cookies should you not wish any data to be collected.
We may set and access first-party Cookies on your computer.  Cookies that may be placed on your computer are detailed in Schedule 1 to this Policy.  These Cookies are integral to the services provided by the Web Site to you.

10.2       You can choose to enable or disable Cookies in your web browser or on our cookies page which you will be able to find at the footer of our website.  By default, your browser will accept Cookies, however this can be altered.  For further details please consult the help menu in your browser.  Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

10.3       You may delete Cookies, however you may lose any information that enables you to access the Web Site more quickly.

10.4       YOU have the choice to enable cookies should you not wish any data to be collected. The Web Site uses the third-party Cookies detailed in Schedule 2 to this Policy for the purposes described therein. These
Cookies are not integral to the services provided by the Web Site to
you and may be blocked at your choosing via your internet browser’s
privacy settings.  Please ensure that your internet browser
is up-to-date and consult the help and guidance provided by the
developer of your browser if you are unsure as to how to adjust your
privacy settings.


Changes to this Policy


We reserve the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law.  Any
changes will be immediately posted on the Web Site and you are deemed
to have accepted the terms of the Policy on your first use of the Web
Site following the alterations.

Refund Policy

We offer a 14 day money back guarantee on our courses and a refund will be issued if you have requested the refund within the 14 day cooling off period; you have not completed (or attempted to complete) the course(s) and any tests; you have not received a Certificate of Achievement or Statement of Participation (whether digital or physical) on the course.

Please note: The 14 day cooling off period begins from the day you made the purchase.

Once your access to the paid course has been removed, you will not be able to access any part of the course, take part in any tests, or receive a digital or printed certificate for the course run.

Please note, that should you begin a course with us, as soon as you purchase your course, you are automatically agreeing to all terms and conditions and you will be bound by these terms and conditions. For all students using our own student credit facility that is financed by PayL8R, as soon as you accept your loan agreement and sign PayL8R’s terms and conditions, you confirm that you accept, and will adhere to, all of the terms, conditions, policies and procedures for The Southend Personal Trainer Academy.


Need help?

Contact us at for questions related to refunds and returns.

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